Consulting Services
Accelerate your automation goals
Intelligent Voice Virtual Assistants (IVAs)
AI-Powered Chatbots
Asynchronous Messaging
Deploy conversational AI chatbots quickly on your website and B2C mobile apps to drive containment and self-serve channels that integrate with your CRM and knowledge management systems to power more advanced customer intent use cases. Learn how you can set up a world-class Center of Excellence (CoE) that can manage development and allows you to control the cost levers for a profitable digital automation program.
Customers expect brands to adapt to their ever-changing needs - and that includes their communication habits. This suggests that you are able to interact with customers on their favorite social channels: WhatsApp, Instagram, Facebook Messenger, Twitter, etc. Convenience is also important, and the concept of asynchronous messaging ("message me on timing, not yours") becomes a key part of the customer journey. Find out how we've done this for a major Telecom and Healthcare provider.
Intelligent Automation
Agent Assist
Cloud Contact Center Technology
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ACD
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WFM/WFO/WEM
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Quality Management (Call and Screen Recording)
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Speech Analytics
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Outbound Dialer
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Email/Chat